Software and services provider Amdocs has been chosen by Vodafone to modernise its inventory management at some of its European units, to prepare for future customer demands.
In a statement, Amdocs said it will upgrade Vodafone’s mobile, fixed and cable offerings portfolio in: Germany, Romania, the Czech Republic and Albania. This marks the first-time Amdocs has penned an agreement with Vodafone’s Albanian unit.
Advanced inventory capabilities will provide the operator group with a data foundation to continue automating its networks and service operations across its footprint, smoothing the process to roll out 5G, explained Amdocs.
The company also added by aligning data models and business processes across its markets, Vodafone will be able to meet future customer demand, through the advantage of having a “software-driven network”.
Benefits highlighted for Vodafone include: increased data quality, planning process efficiency, reduced fallout rate in fulfilment and assurance processes.
The modernisation project provides next-generation inventory and operations support system (OSS) blueprint. This enables Vodafone to upgrade additional territories rapidly.
Vodafone stated that 70% of its core European network is already on its own on-premise cloud with plans to increase that to 100% by 2025.
Vodafone Group said: “Providing excellent customer service is central to Vodafone’s business, and we look to provide a consistent customer experience across our different regions. As we extend our advanced gigabit networks, we are further harmonising our inventory systems in multiple territories, as well as modernising and improving efficiency, with the support of Amdocs, our strategic partner in this initiative.”
Amdocs group president of technology and head of strategy Anthony Goonetilleke said: “Service providers worldwide are embarking on an accelerated journey to transform their businesses. Vodafone is a world leader in our industry, and we are proud to have been chosen to support its vision for the cross-regional harmonisation of its inventory systems, and we look forward to continue working closely together.”