Nepalese telco Ncell revealed on Friday it has signed a Memorandum of Understanding (MoU) with Saudi Arabian telco e& international to collaborate on delivering key digital services, products, and platforms in Nepal.
According to the MoU, Ncell and e& international have identified a long list of areas in which they will work together. The list includes customer value management (CVM) and advanced analytics, commercial support, which includes B2C and B2B sales and marketing, customer experience, procurement, mobile network code (MNC) services support, and digital transformation among others.
Ncell and e& international will collaborate on other fronts, including network optimisation, cost-effective solutions for remote areas, technology optimization for green field analysis, competitive network performance assessment (crowdsourcing), value creation through direct sourcing with approved OEM/ODM, and service transition.
Ncell will spearhead design and identification of technical solutions to enhance delivery of voice and data services to rural and remote areas with increased efficiency and effectiveness while simultaneously reducing capex and opex.
The collaboration also includes carrier and wholesale services. Ncell said it will leverage e& Group’s global footprint of over 850 operators worldwide to elevate mobile and roaming enablement, messaging, and voice services and fortifying revenue streams.
Further down the road, Ncell and e& international plan to leverage data analytics machine learning and AI models to create omnichannels for real-time and contextual marketing.
Ncell said the collaboration will be instrumental in driving revenue, bringing innovative services, saving in procurement and network optimization, and driving international long distance (ILD) business and digital solutions.
Ncell also expects the collaboration with e& international to pay off in terms of delivering “tangible and impactful results to customers in Nepal by easing their digitalization journeys.”
Jabbor Kayumov, Ncell’s CEO and MD, described the alliance as a significant breakthrough in Ncell’s journey from telco to ‘digital techco’.
“This partnership aligns with our commitment to accelerating digital transformation by contributing to the digital evolution of Nepal,” he said. “With e& international’s leadership and vast experience in partner network programs, we are confident that this collaboration will empower Ncell to unlock boundless opportunities.”
Khaled Mohamed Riad, chief business officer, e& international, added: “By combining e& international's global expertise in developing world-class digital networks with Ncell's deep understanding of the local market, I'm confident we can help accelerate the country’s progress in the digital age."
