Etihad Salam Telecom Company, a provider of telecommunications services in Saudi Arabia, has announced a number of partnerships in recent days, including agreements with EdgeNext, a prominent leader in the global edge cloud services industry, and with call centre solutions provider Genesys.
Salam says the partnership with EdgeNext focuses on several key initiatives aimed at strengthening EdgeNext's service delivery and network capabilities within the region, starting with a cornerstone agreement that involves EdgeNext collocating its servers in Salam's state-of-the-art data centres.
This setting, says Salam, provides EdgeNext with secure, reliable physical infrastructure, enabling it to leverage Salam's facilities for optimum service performance and scalability.
EdgeNext will procure internet services directly from Salam, which will facilitate EdgeNext’s peering connection with the Saudi Internet Exchange, significantly enhancing its network interconnectivity and access within the local digital ecosystem.
Salam has also announced a strategic partnership with call centre solutions provider Genesys to address critical market needs and elevate customer experience through innovative solutions.
The partners say that Salam’s SIP trunk service, known for its cost-effectiveness and scalability, combined with Genesys’s expertise in customer experience and its recent successful launch of its platform on Oracle Cloud Infrastructure (OCI) locally, will address consumers’ need for stable and reliable telecommunications infrastructure.
They add that business partners of Salam can look forward to an advanced system that not only caters to their current needs but anticipates future demands, ensuring a scalable, efficient, and user-friendly customer service environment.
