Chad fines Airtel $8.3 million for QoS

Chad fines Airtel $8.3 million for QoS

The Chadian government fined Airtel Chad XAF5 billion (US$8.3 million) for failing to meet quality of service requirements.

The Regulatory Authority for Electronic Communications and Post (Autorite de Regulation des Communications Electroniques et des Postes, ARCEP) audited mobile network operators Airtel Chad and rival Moov Africa Chad. ARCEP discovered Airtel services saw a “noticeable deterioration in quality”, while Moov was reported to have a “marked improvement” in cities, however, coverage on main roads remained “mediocre”.

The audit was conducted after the regulator and the operators signed an MoU in 2021 - Airtel and Moov agreed to invest XAF29 billion and XAF27 billion respectively in network development over three years.

The MoU was agreed upon as Arcep received complaints from subscribers. As part of the agreement, a committee was set up to monitor investment impact on quality of service. In 2022, Arcep discovered the quality of service was below expectations from both operators.  

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