Togo to accelerate digitisation of public services

Togo to accelerate digitisation of public services

The Togo Digital Agency (Agence Togo Digital or ATD) is said to be working on a plan to speed up the digitisation of Togo’s public services.

News resource Togo First says the plan was presented on 9 April, during the Council of Ministers. 

The document aims to modernise the public administration through what are described as innovative tech tools that will enable the administration to allow both individuals and businesses to fill in online forms, submit documents, pay fees and schedule meetings for on-site formalities.

The news service points out that some public departments are already experimenting with the tools, such as the Ministry of Trade.

Spearheaded by the Ministry of Digital Economy and Digital Transformation, the initiative will make access to public services easier for the general public.

This seems to be in line with a World Bank report last year which commented on the Digital Togo 2025 Strategy, in which the government set an objective to accelerate the delivery of digital public services to citizens and businesses through a one-stop-shop portal, which was launched in 2017 and revamped in 2022 (when the Digital Togo 2025 Strategy was adopted), aiming to digitise 75% of administrative procedures with 100% user satisfaction by 2025.

ATD is the entity responsible for supporting the Togolese administration in its digitisation process, while promoting innovation. It says it is called upon to digitise 75% of administrative procedures, in accordance with the objectives of the 2025 government roadmap.

Created in September 2021, it actively works with the private sector and administrations to achieve this objective. 

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