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TIGO to deploy Comverse Voice HUB in Bolivia and Honduras

Designed to drive growth and boost revenues in Bolivia and Honduras, Comverse’s Voice HUB will be deployed via Millicom brand TIGO. Other benefits will be visual voicemail and call completion...

Comverse has announced that TIGO, the brand name of global communications group Millicom International Cellular, is deploying the Comverse Voice HUB to bring voice-related services, such as Comverse visual voicemail and call completion, to its mobile network in Bolivia and Honduras. A major benefit of visual voicemail is that instead of calling in for voice messages, TIGO users will now have their voice messages sent to them immediately and automatically via Multimedia Message (MMS) and email. Knowing that voicemail messages will be heard more quickly, callers will be encouraged to leave more messages.

TIGO users will also enjoy a number of additional service enhancements. For example, when a caller tries to reach someone whose line is busy Comverse Notify Me sends a text message as soon as the other party becomes available. In addition, TIGO users will know about all the phone calls they miss because Comverse Who Called will send a text message immediately. The message will include details about the missed calls that the handset alone can not report.

The convenience of these new services is complemented with a customer service facility. Comverse Web Customer and Self Care provide TIGO users with a friendly and accessible place to adjust their services to their exact preferences, which improves user satisfaction.

“Deployment of these new capabilities is part of our ongoing commitment to our customers to provide them with the best user experience based on the latest world-class services,” says TIGO CEO Juan Carlos Acosta. “Comverse helps us provide services that keep our subscribers engaged and pleased.”

“We’re gratified that many Comverse customers in all regions return to us for additional services,” said Dror Bin, President of Global Sales at Comverse. “Expanding our relationship with TIGO underscores the success of other Comverse solutions they have been using for years, such as Business Support Systems, text and multimedia messaging...”

* Comverse Voice HUB is part of Comverse HUB Value-Added Services, which spans voice, messaging, mobile internet and mobile advertising. It is a synergistic framework that enables service providers to maximise their business performance and augment their position in the market.

** Millicom International Cellular is a global telecoms group with mobile telephony operations in 14 countries in Asia, Latin America and Africa under the TIGO brand. It also operates cable and broadband businesses in five countries in Central America.  The Group’s mobile operations have a combined population under licence of approximately 266 million people.

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