Telenor Hungary automates mobile device settings

Subscribers of Telenor Hungary will soon benefit from the automatic management of their device settings, making new mobile services instantly available. Telenor Hungary has selected Nokia Siemens Networks to improve customer experience while reducing its customer care costs by implementing its Serve atOnce Device Manager (SADM). The software automatically recognizes any mobile device and optimizes it for Telenor’s network and the range of services it can use, depending on individual specifications.

“Today customers demand new applications and services, but without the hassle of setting them up individually,” said György Koller, chief technical officer at Telenor Hungary. “Automated device management via Nokia Siemens Networks’ Serve atOnce Device Manager ensures our customers get the most out of their handset, making them happier and increasing the potential number of services they can use.”

Deployment, integration and support for the Serve atOnce Device Manager software by Nokia Siemens Networks is also part of the agreement. The solution helps correct the device settings for a requested service automatically, without any command from the subscriber or customer care. This improves the customer experience and reduces the cost of customer care for the operator.

“Our device management solution will allow the operator to deliver superior customer experience by simplifying the device setting process,” said Miroslav Vreljakovic, in charge of business with Telenor in Central East Europe, Nokia Siemens Networks. “The solution protects and grows Telenor’s business by supporting customer loyalty and reducing calls to customer care.”

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