Vinaphone deploys cloud-based voice messaging in Vietnam

Vietnamese market leader Vinaphone is launching a new cloud-based voice messaging solution with CT-IN and Nuance Communications.

The solution will allow Vinaphone’s 30 million subscribers access to a voice messaging system that will provide them with both recorded audio messages and their transcriptions.

“This is a new paradigm in voice messaging and communication for Vietnam and Southeast Asia,” said Dan Faulkner, senior vice president, Nuance Mobile. “By combining our voicemail-to-text service with a cloud-based voice messaging platform, Vinaphone is able to offer a powerful messaging service designed specifically for the needs of the mobile consumer.”

CT-IN has delivered Nuance’s solution to Vinaphone. Leveraging a cloud-based system makes it possible to quickly and efficiently deploy a voice messaging system in emerging markets like Vietnam, where legacy voicemail systems have not been deployed.

Vinaphone’s voice offering to its subscribers will give callers the ability to leave a voice message when there is no answer to their call or if the called party is busy. Additionally, those subscribers will receive an SMS notification when a new voice message has arrived, containing a transcribed preview of every voice message. From there, the subscriber can retrieve the full voice message, or save it for later. Messages can be replied to or forwarded via SMS.

“Working with Nuance, we are able to bring Vinaphone’s subscribers voicemail-to-text for the first time in the country’s history. We’re able to deliver an innovative service that doesn’t require a heavy infrastructure, and transcends the antiquated voicemail systems that most people experience today,” said To Hoai Van, vice president, CT-IN.


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