Mauritius Telecom, the largest ISP in Mauritius, has announced plans to use artificial intelligence-based technology to enhance visibility and optimize its residential Wi-Fi connections through a partnership with Aprecomm, a company that offers cloud-based automated solutions to enhance wired and Wi-Fi network performance.
This AI technology will help Mauritius Telecom to bring proactive network intelligence transformation to improve customer experience and to reduce the time for resolution of customer-end issues across its broadband network covering more than 300,000 households.
With Aprecomm’s vendor-agnostic technology, Mauritius Telecom will be able to manage and monitor network elements through a unified interface, ensuring assured internet experience to its customers.
The measurable improvements offered by the integration between Mauritius Telecom and Aprecomm will, say the partners, also lead to lower maintenance cost and improved customer satisfaction for one of the country’s fastest-growing ISPs.
Mauritius Telecom is the leading provider of an extensive range of ICT services and solutions for both residential customers and businesses in Mauritius, including fixed, mobile, broadband, TV, mobile money and ICT services.
Pramod Gummaraj, CEO, Aprecomm, says: “We're excited to team up with Mauritius Telecom and implement cutting-edge technology into their network in order to help them cut down on support ticket response times by as much as half and provide a dramatically better experience for their customers.”