MTC Namibia ups its customer engagement game

MTC Namibia ups its customer engagement game

Mobile Telecommunications Ltd (MTC), Namibia’s leading mobile operator, has selected CSG to lead its business transformation efforts. CSG is a US-headquarted company that delivers customer engagement solutions that help companies acquire, monetize, engage and retain customers.

CSG says it will deliver an agile, future-proof technology stack that provides personalized customer experiences across multiple devices and channels. CSG will support MTC’s customer management, billing, product catalogue, order management, inventory, resource management, enterprise service bus (ESB), activation, roaming and document management.

Specifically, the company plans to provide what it calls a comprehensive solution that includes real‐time charging, convergent billing, product catalogue, and customer and revenue management. This solution will enable MTC to launch and monetize new services faster, deliver enhanced customer experiences, and reduce time to market for new offers. The solution will also help MTC respond to inquiries, take orders, effect changes, handle trouble tickets, manage payments and perform collections.

MTC Namibia joins over 70 global wireline, wireless (including MVNOs) and IP carriers that have enlisted CSG's help to deliver real-time charging and postpaid billing.

MTC Namibia reportedly passed the milestone of 2.5 million subscriptions (about 100 percent penetration) in 2018. Its competitors are TN Mobile and Paratus Telecom.



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