Telkom Indonesia taps Vonage for customer support and messaging

Telkom Indonesia taps Vonage for customer support and messaging

PT. Telekomunikasi Indonesia has chosen Vonage to enhance its customer communications and experience.

The Vonage Messages API has been integrated into Telkom Indonesia’s five business divisions - IndiHome, a broadband retail service,, a Wi-Fi and hotspot service, Telkom DBS, a digital business solutions, Telkom DWS, its wholesale segment portfolio and Telkom OCA, an omni-communication platform service.

The API supports Telkom Indonesia’s multichannel customer notifications including billing updates and payment reminders. The Vonage Messages API also enables Telkom Indonesia to engage with millions of customers more effectively through WhatsApp and SMS.

Vonage provides a simple way to integrate with the WhatsApp Business solution through which Telkom Indonesia’s chatbot responds to customers with commonly requested information including billing queries, product details and corporate information.

With a population of more than 272 million, Indonesia has around 338 million mobile connections, 171 million mobile internet users and over 160 million active social media users.

Rizki Primasakti, Head of Telkom OCA, PT Telekomunikasi Indonesia, said: “With the Vonage Messages API embedded within our system, we are able to overcome the barrier of undelivered notifications. Using WhatsApp, we can now validate that customers have received and read important messages such as bill reminders, reducing delinquent payments.”

Sunny Rao, Vonage Senior Vice President and General Manager for the Asia Pacific region, added: “The Vonage Messages API easily integrates with SMS, MMS, and popular social media applications, allowing businesses to communicate with customers through their preferred channels. This saves businesses the hassle of integrating each channel separately.”


Sign-up to our weekly newsletter

Keep up-to-date with all the latest news, articles, event and product updates posted on Developing Telecoms.
Subscribe to our FREE weekly email newsletters for the latest telecom info in developing and emerging markets globally.
Sending occasional e-mail from 3rd parties about industry white papers, online and live events relevant to subscribers helps us fund this website and free weekly newsletter. We never sell your personal data. Click here to view our privacy policy.