Orange Guinea digitising broadband with Alepo

Orange Guinea digitising broadband with Alepo

Orange Guinea Sonatel is implementing Alepo’s authentication authorisation and accounting (AAA) platform to digitise its FTTH offering.

The platform aims to cut out manual processes from Orange’s legacy system, preventing revenue loss. Customers who purchase the prepaid FTTH plans will receive renewal notifications over email when their plans near expiration. Once the plan expires, they will automatically be redirected to the payment portal when they try to access the service, which is expected to increase renewal times significantly.

The sign-up process will be streamline for improved performance and reliability, and customer profile provisioning will be automated, with a responsive GUI for intuitive agent use. In addition to providing guaranteed minimum bandwidth speeds, the AAA will also enable flexible creation of new offers, enhanced role-based security, real-time monitoring of services, and comprehensive customer usage reports.

Orange Guinea Sonatel CTIO Marlyatou Hady Diallo said: “In the past, Alepo’s solutions helped us increase prepaid and subscription customers in our fixed-wireless network and we’re confident they will do the same in our rapidly growing FTTH business. We are certain the AAA will help us become more agile, improve speed, and enhance customer experience, all of which we expect will result in increased revenue.”

Vishal Mathur, VP Solution Integration, Alepo, said: “Alepo has helped transform AAA infrastructure for operators globally to meet and exceed their network demands and drive revenue growth. Our scalable and versatile AAA will help Orange Guinea Sonatel automate their legacy system and digitise their customer experience.”

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