Abu Dhabi-headquartered global technology group e& and Caribbean and Central America service provider Digicel Group have announced a strategic partnership to enhance Digicel’s international voice services across the Americas.
Under this collaboration, e& will serve as Digicel’s partner in 24 markets for inbound and outbound international traffic, optimising operations and elevating service quality.
As fraud threats within the telecommunications sector continue to grow in scale and complexity, Digicel and e& say they are reinforcing their joint commitment to protecting the industry through the deployment of cutting-edge, artificial intelligence-driven fraud detection and prevention technologies.
This strategic initiative will empower both companies with real-time monitoring capabilities, proactive threat mitigation, and enhanced security protocols – protecting customers, operators and the broader telecom ecosystem. By combining their global expertise and technological leadership, Digicel and e& say they are setting a new benchmark in international voice traffic management and fraud resilience.
This collaboration, they add, marks a significant step forward in establishing a more resilient, secure and trusted ecosystem for the telecommunications industry.
By adopting an innovative approach, Digicel says it continues to refine its wholesale strategy in response to evolving industry trends, including the rise of OTT services and VoLTE. This partnership will enable Digicel to optimise costs, streamline infrastructure investments, and strengthen its market position.
Explaining the partnership further, Nabil Baccouche, Group Chief Carrier & Wholesale Officer at e&, says: “Leveraging our extensive expertise in international voice solutions, our partnership with Digicel Group is fully aligned with e& Carrier & Wholesale’s strategy to expand our global footprint and deliver next-generation voice services across key international markets.”
He adds: “As we establish our Wholesale’s strategic hub in Miami as one of our key locations for the region, this collaboration reinforces our commitment to delivering high-quality, secure, and innovative telecom services across the Caribbean, Americas and beyond.”
