South African mobile communications company Vodacom Group and Amdocs, a provider of software and services to the communications and media industry, announced the creation of the African Centre of Excellence (CoE), which will assist the telco with operational efficiencies.
The COE will enable Vodacom to deliver next-generation experiences to its customers in Tanzania, Mozambique, and the Democratic Republic of Congo (DRC) by introducing a standardized, flexible configuration, monitoring, and monetization of differentiated services while providing a unified IT architecture across the three countries, said a press release from the mobile operator.
According to the release, the centre will be launched as soon as all operational and commercial details have been finalised.
The centre will enable Vodacom to launch new products and services, including bringing 5G services to its customers, with the backing of Amdocs’s Openet charging solutions, it said.
Dejan Kastelic, Group Chief Technology Officer (CTO) at Vodacom, said: “Vodacom will continue to seek strategic partnerships as we evolve from a telco to a techco. This will allow us to realise our Tech 2025 strategy by investing in modern network technologies and digital IT systems to scale our products and services. Vodacom’s partnership with Amdocs enables us to move to cloud-native, standardized architecture and develop a single Center of Excellence in Africa which will, in turn, allow us to deliver a consistent, next-generation customer experience across our operations.”
Anthony Goonetilleke, Group President of Technology and Head of Strategy at Amdocs said: “We’re passionate about creating the best-connected experiences, and Vodacom’s adoption of a unified, 5G-ready architecture means more rapidly bringing those experiences to life for customers in Tanzania, Mozambique, and the DRC.”