Time dotCom gives everyone a free broadband speed boost

Time dotCom gives everyone a free broadband speed boost

Malaysian broadband operator Time dotCom announed on Tuesday that it has started upgrading its existing Time Fibre Home customers with a permanent speed boost of at least 200 Mbps that it says will deliver a better online experience.

The plan is to upgrade existing 100 Mbps customers to 200 Mbps, while its existing 300 Mbps customers will move up to 500 Mbps, and its top-tier 500 Mbps customers will be bumped up to 600 Mbps.

Time dotCom said that apart from the speed boost, nothing else will change from the customer’s end. Their contracts will remain the same, and they will still pay the same monthly subscription fees as before and use whatever discounts or promotions they’re already using.

The operator said it’s rolling out the speed upgrades in batches and expects to complete the exercise by the end of this month. Customers can check its Internet app or self-care portal to verify that their speeds have been upgraded.

Meanwhile, Time said all new sign-ups from now until the end of April will also be automatically upgraded to the new speeds of 200 Mbps (from 100 Mbps) and 600 Mbps (from 500 Mbps).

“We strongly believe our customers deserve the best Internet experience possible. This belief is why we’re constantly looking at ways to reward our customers better and we felt that it was timely to do so now,” said Ignatius Lee, Time’s CEO of Retail Business.

Malaysia’s fixed-line broadband market has been getting more competitive as fibre-optic access continues to proliferate. Under the government’s National Digital Network (a.k.a. JENDELA) programme to upgrade its broadband infrastructure, the latest figures show 3.32 million premises out of a planned 4.19 million have been equipped with fibre optic connectivity.

However, there’s still plenty of room for growth in the market. According to Statista, Malaysia’s fixed-broadband penetration rate has grown from 39% at the start of 2021 to just over 50% at the end of last year.

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