A1 Bulgaria and Amdocs aim to digitize customer interactions

A1 Bulgaria and Amdocs aim to digitize customer interactions

A1 Bulgaria, part of the A1 Telekom Austria Group, has announced a partnership with software and service company Amdocs to modernize and digitize its contract management and document life cycle.

A1 Bulgaria is a leading provider of digital services and telecommunication solutions in Bulgaria. It has chosen Amdocs to implement its contract management process and digitize its document life cycle with the aim, says Amdocs, of allowing it to enrich its customer experience by enabling business operations to become fully digital and to engage with customers remotely across any device.

Equally important, the platform is designed to improve A1 Bulgaria’s digisales and digicare processes by enabling its customers to conduct co-browsing and to sign contracts on any device. This means there is less need for customers to physically sign documents in stores.

The partners say that the project is part of A1 Bulgaria’s modernization plan to become a full digital services provider, enabling it to reduce its operational costs while providing a leading customer experience and improved time to market.

By modernizing its retail engagement capabilities based on Amdocs technology and best practices, A1 Bulgaria will, says Amdocs, be able to make changes quickly and easily, and quickly deploy new capabilities to enhance the customer experience and provide a fully digital, omni-channel experience.

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