There’s been yet another major deal involving Amdocs in recent days. The software and services giant and Indian operator Airtel have announced plans to extend their existing partnership to deliver what is referred to as a differentiated experience to customers.
As part of the new multi-year agreement, Airtel’s postpaid mobile and broadband customers will be migrated to Amdocs’ modern digital business system under the managed services model for more rapid delivery of new digital customer experiences.
Airtel will be using Amdocs’ SmartOps (Smart Operations) platform. This uses high-end artificial intelligence and machine-learning capabilities to identify and proactively heal application issues, to accelerate application delivery using automation and DevOps methodologies.
Digitizing the operations of Airtel’s multiple applications will, say the partners, empower Airtel to increase business agility and efficiency as well as speed time to market for new services.
Amdocs, which offers a cloud-native, open and dynamic portfolio of digital solutions, platforms and services that it says brings greater choice, faster time to market and flexibility, has clearly been busy lately. As we announced yesterday, A1 Bulgaria, a leading operator in its home country and part of the A1 Telekom Austria Group, has announced a partnership with Amdocs to modernize and digitize its contract management and document life cycle.