MTN Benin is expanding its existing agreement with Ericsson to include network services based around analytics, artificial intelligence (AI) and automation.
The operator already uses managed charging systems from Ericsson, and has now tapped the Swedish vendor for additional network operations centre services and field services focused on core, radio and transmission technology.
Improved efficiencies from more intelligent, data-drive operations will allow the operator to manage its network more proactively via predictive operations, improving customer experience as well as network performance and quality of service.
Stephen Blewett, CEO of MTN Benin, said: “Network managed operations play a significant role in improving MTN customers’ satisfaction and enhancing customer experience as well as enabling revenue growth and cost efficiency. We expect advanced technologies like AI, automation and analytics to further accelerate operational transformation through this new managed services partnership.”