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Digicel taps Incognito Fibre Service Orchestration for CEM

Digicel taps Incognito Fibre Service Orchestration for CEM

Digicel Group is leveraging the Incognito Fibre Service Orchestration solution to automate the provisioning, activation, and diagnostics of multi-play fibre services.

Using Incognito, Digicel is improving operational efficiency, enhancing the customer experience, and enabling faster time to market for new fibre-based services. As a primarily mobile service provider serving customers in Latin America, Caribbean, and South Pacific, Digicel expanded operations to address residential broadband markets with fibre-to-the-home (FTTH) services. A key challenge was to fast-track provisioning of new fibre-based services and complete deployment in a few months to meet their market expansion targets.

Digicel Group’s COO Caribbean and Central America Richard Thorpe said: “The Incognito solution was instrumental in accelerating our fibre service rollout with minimal impact on existing systems. The accelerated deployment timeline allowed us to deliver a unique set of new voice, data, and video service bundles to our customers, over a fibre infrastructure.”

“A key challenge in introducing new IP-based services over fibre is the ability to rapidly scale services without significant costly back-end integration that impacts time to market and operational efficiency. Incognito is able to address these challenges with a turnkey fibre-domain specific orchestration platform,” said David Sharpley, CEO at Incognito.

Implemented and integrated within four months, the Incognito software solution gives Digicel the tools to easily create fibre-based voice, data, and video service bundles and automate service activation with single-click fulfilment, thereby boosting subscriber uptake rates and reducing operational costs. The solution provides centralised tracking and auditing to identify and resolve activation errors that impact customer experience, coupled with a proven service fulfilment software capability that easily integrated with Digicel’s existing OSS and BSS infrastructure.

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