The Indian Department of Telecommunications (DoT) has Granted a unified license to RingCentral, a provider of global enterprise cloud communications, video meetings, collaboration and contact centre solutions.
This, the company says, makes it the first global cloud provider to offer unified message, video and phone services for global clients with business in India.
Specifically the unified license will enable the company to provide its Unified Communications as a Service (UCaaS) and Contact Centre as a Service (CCaaS) solutions in India. It will also make RingCentral the first global cloud provider to offer fully compliant voice and other unified cloud communications in the country.
RingCentral says it will offer global organisations of all sizes the ability to accelerate their transition to the cloud by giving them access to RingCentral’s Message Video Phone solutions globally, including India.
Before launching service, RingCentral says it will complete the buildout of its domestic infrastructure in India, and work with the DoT to ensure all routine regulatory requirements are met.
As Blair Pleasant, President of independent industry analyst and consulting firm COMMfusion, puts it: “India is a complex market to crack and this opens up an important market for the company. More importantly, it provides new options for multinational organisations that are planning to move their legacy communications to the cloud and are looking to work with a leading UCaaS and CCaaS provider.”