Telkom Indonesia is implementing Synchronoss’ Digital Experience Platform (DXP) to simplify its business processes and enhance customer interactions and the customer journey across all communications channels.
Synchronoss DXP allows operators, service providers and other companies to design a unified, interactive customer experience across mobile apps, call centers, in-store point-of-sale interactions and online. Telekom Indonesia can use the platform across all its business units, including consumer and enterprise services, to improve its operational agility and support the expansion of digital services that incorporate new media, content and e-commerce offerings.
The platform offers integration with legacy customer relationship management and back-end systems, and a dashboard that can be easily used by staff with no developer or coding experience to develop, connect and integrate new digital services with minimal cost and disruption. The DXP aggregates and analyses customer data to create customised offerings and enable personalised customer care.
Glenn Lurie, President and CEO, Synchronoss, said: “The challenge for operators everywhere is firstly, to transform their service models with new digital features and services: and second, to play smarter when it comes to customer engagement. They need to radically overhaul their legacy operations and be more intelligent and responsive to customers. In so doing, they can add extra value, boost subscriber retention and unlock new revenue opportunities.”