Further evidence of the innovation the Internet of Things (IoT) can enable comes from elevator and escalator manufacturing, installation and service company Otis Worldwide Corporation, which has announced the launch of its new Otis ONE IoT service platform in the Middle East.
The company says that the new smart solution combines its more than 30 years of remote monitoring experience with the latest in cloud technology, machine learning and IoT.
The solution provides transparent, real-time monitoring to customers and service professionals and can proactively identify and addresses potential issues to keep elevators and escalators running, and – in the event of a shutdown – resume service faster. It is now available in the UAE, Kuwait, Qatar, Bahrain and Saudi Arabia.
Powered by sensors installed on the elevators and escalators, the Otis ONE solution continuously monitors performance and can notify maintenance teams of their condition. Often, issues can be resolved remotely and before a breakdown.
If technicians need to be dispatched on site, they can access fault information and the parts needed for repair in advance, making it possible to quickly and effectively return the elevator to service.
The Otis ONE solution also powers an eView display on an in-car screen. In the event of a technical breakdown, the screen can turn into a video connection between the passengers in the elevator car and Otis experts at the Otisline customer centre.