The platform enables the visualisation and management of home networks, supporting the full lifecycle of customer premises equipment (CPE), including pre-sales, sales and after-sales services. This collaboration, the partners say, helps MiFibra enhance O&M efficiency, reduce costs, and increase marketing revenue.
As one of the top ISPs in Peru, MiFibra claims to provides the fastest internet services with speeds of up to 2 Gbps across a number of areas. MiFibra says it believes that intelligent management tools are essential for improving customer experience and developing home broadband services. ZTE says SCP, the industry's first integrated home network management platform, assists MiFibra in achieving end-to-end, full lifecycle visibility and management of home networks.
ZTE's SCP offers proactive marketing capabilities, enabling MiFibra to implement precise marketing strategies and maximise efficiency. It leverages cloud-based AI to recognise applications, facilitating value-added services like gaming acceleration and parental controls, which boost revenue and user engagement.
For the installation team, SCP helps implement high-quality CPE installations via an app that simulates Wi-Fi heat maps to avoid coverage blind spots.
In operations and maintenance, SCP uses AI and big data to identify network faults and their root causes, providing optimisation suggestions for quick resolution. Additionally, it offers an integrated app that allows users to manage their home network components, enhancing self-management and engagement.
