Telecom Vanuatu Limited (TVL), a provider of landline, GSM, internet, and 4G+ to the island country of Vanuatu in the South Pacific Ocean, has begun modernising its network using solutions by digital enablement firm Alepo.
The modernisation will involve significant improvements to TVL’s billing, charging and authentication systems. It will be carried out in phases, through which TVL intends to digitise and automate its data service offerings on Alepo’s advanced platform.
So far the operator has upgraded from Alepo’s legacy business support systems (BSS) to its Digital BSS, as well as upgrading to the latest version of Alepo’s Authentication, Authorization, Accounting (AAA) server, for its fixed data services. AAA is described as an industry-leading solution built for wireline, Wi-Fi, and 3GPP mobile networks alike.
The upgraded system supports fair usage policy offers. Telecom Vanuatu has also implemented so-called ‘happy hours’, which allow free night-time browsing. The operator has also introduced web support using Alepo’s Omnichannel Self-Care for its data-service customers.
Omnichannel Self-Care is defined as a holistic self-service offering with multilingual omnichannel support, offering conventional channels (such as IVR, USSD and SMS) as well as modern digital ones such as web self-care, mobile apps, and AI-based chatbots for popular voice assistants and social platforms. Data service customers can now easily purchase data add-ons.
This modernisation project adds to Alepo’s growing list of deployments in the Pacific Islands. The revenue management software provider says it has helped transform the telecommunications landscape for several nations in the region, including enabling the launch of LTE in three countries.
In addition to digital BSS transformation, Alepo’s key Pacific deployments extend to carrier Wi-Fi, LTE enablement, data charging, and AAA transformation, among others.