Mobily and CSG extend digital transformation agreement

Mobily and CSG extend digital transformation agreement

Etihad Etisalat (Mobily) has announced a multi-year extension to its partnership with CSG.

Mobily will deploy CSG’s innovative suite of revenue and customer management solutions to accelerate growth, introduce new products and services and evolve the customer experience through traditional and digital channels.

Alaa Malki, CTO at Mobily, said: Our partnership with CSG supports our corporate strategy, technology innovation and advancement of our service offerings to our rapidly growing customer base. It also supports our overall transformation goals of being an agile and dynamic company that capitalizes on opportunities presented by 5G and beyond, whilst providing a unified customer experience across all Mobily communication channels.”

CSG will deploy a full-stack solution that optimises Mobily’s ability to increase process agility and go-to-market flexibility, while lowering expenditures. The CSG solution will shift Mobily’s billing and revenue management operations to a consolidated managed services model, replacing existing legacy systems with one that digitally transforms Mobily’s systems and business operations.

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