BH Telecom taps Oracle for converged charging in Bosnia-Herzegovina

BH Telecom taps Oracle for converged charging in Bosnia-Herzegovina

Bosnia and Herzegovina’s BH Telecom has selected Oracle’s Converged Charging System as it looks to revamp its prepaid product offerings and prepares to monetise 5G.

The Oracle technology provides BH Telecom with cloud native online and offline charging for any service or payment model, including prepaid charging of voice, messaging, and advanced mobile broadband services across its existing 2G-4G mobile networks.

“We needed to transform our online charging capabilities while consolidating legacy systems and cutting costs,” said Sedin Kahriman, General Manager at BH Telecom. “Oracle’s Converged Charging System provides us with critical, rapid monetisation of innovative prepaid commercial offers and an evolutionary path to meet future requirements. These business priorities include monetising 5G, supporting online charging of postpaid subscribers, and harnessing the benefits of cloud with the option of full cloud native deployment.”

The selection launched the second phase of a transformation program for BH Telecom, which serves more than three million customers in the western Balkan states. Phase one of the program used Oracle Communications Billing and Revenue Management to provide offline charging of postpaid subscribers and support key business processes, including generation, capture, collection, and analysis of revenue fulfilment.

One significant benefit of Oracle Converged Charging System is the flexibility it gives providers to target promotional campaigns to prepaid subscribers, which account for 75% of BH Telecom’s total customer base. The company also serves a growing number of tourists with prepaid data, voice, and text messaging offers with simple options to check balances and customise access based on trip duration.

“Many service providers planning 5G investments will continue to offer services on their 4G, 3G, and even 2G networks for some time,” said Jason Rutherford, senior vice president and general manager, Oracle Communications, Applications. “Oracle’s converged charging, policy management, and billing solution provides BH Telecom with the tools to support the monetisation opportunities of each network with converged offers and a seamless customer experience.”


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