MTN South Africa is extending its managed services agreement with CSG Systems.
The managed services agreement entails system management and support of the carrier’s retail billing operations, credit vetting and number portability. This new five-year agreement extends CSG’s responsibilities to all of the proprietary and bespoke platforms currently in use by MTN.
“The extension of the business relationship with CSG International will go a long way towards helping MTN to simplify and streamline our operations, while ensuring that we improve the quality of the services we provide to our customers,” said Benjamin Marais, chief information officer, MTN SA.
CSG and MTN have a long-standing partnership that spans over a decade. In 2014, MTN appointed CSG to provide its deep domain expertise of technology and processes, as well as knowledgeable resources for MTN’s wholesale business operations.
Phillip Yoo, president of CSG International’s Global Carrier Business, said: “As MTN’s business continues to develop and transform, CSG is prepared to offer the people, processes and technology they will need for success.”
