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Bulgaria’s Vivacom chooses Alcatel-Lucent for its strategic transformation

Alcatel-Lucent and Bulgarian telco Vivacom have signed a five-year partnership focusing on the end-to-end strategic transformation of Vivacom’s fixed and mobile network throughout the country. Vivacom is outsourcing end-to-end network operations to Alcatel-Lucent as of March 1, 2010.

Through partnering with Alcatel-Lucent to outsource its network operations, Vivacom will be able to concentrate on its core business, reduce its operating expenses and ensure increased network quality. This relationship also ensures the development and fast deployment of new user-oriented services and solutions. As part of the agreement, about 3,000 Vivacom employees will join Alcatel-Lucent under their existing terms and conditions of service.

The move is the final stage of Vivacom’s strategic transformation which kicked off at the beginning of last year with the merger of its mobile and fixed services businesses and continued with its rebranding in September 2009 with the ultimate goal to change Vivacom from a technical to a client-oriented company. It is a logical consequence of the trends and changes in the global telecommunications market and shows an example of corporate development in line with the global approach to customer expectations.

“Our decision to enter a strategic partnership with Alcatel-Lucent is designed to guarantee our fixed and mobile subscribers a network of a constantly increasing quality over the long term,” said Bernard Moscheni, CEO of Vivacom. “Alcatel-Lucent is perfectly equipped to meet our network operations requirements with greater speed, flexibility and cost synergies than we could alone. And with this step, we’re once again playing a pioneering role on the Bulgarian market.”

"The selection of Alcatel-Lucent will enable Vivacom to lower its operating expenses and ensures that Vivacom customers will receive services of top quality,” said Andy Williams, President of Alcatel-Lucent’s Services Business. "This is the most important managed services contract we have signed in Eastern Europe and it demonstrates, as our business continues to grow, locally and internationally, our determination to continue building our managed services capabilities, and developing an even broader knowledge base.”

* Vivacom is the trademark of the Bulgarian Telecommunications Company AD (BTC); it offers a full range of telecom services – fixed and mobile telephony, broadband Internet and data transfer. It also has the country’s largest and telecom infrastructure, its converged services being available in over 1,000 outlets of the operator and its dealers throughout Bulgaria. 

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