The digital revolution has given rise to a literal explosion of data, as the volume of information shared, distributed and stored increases exponentially on a daily basis. An ever-growing list of regulatory compliance adds to the burden, generating masses of additional data that needs to be managed. This is further complicated by emerging trends such as big data, cloud data, change data capture, data integration, data analysis and so on. To add to these challenges, businesses need to manage a data avalanche on an ever-tightening budget, and there’s really no wonder that data has become the source of so many business woes, causing the proverbial headache.
Compliance generates reams of data that need to be managed, adding complexity onto an already overwhelming data environment. The reality is that compliance is a burning pain for organisations across all industries and sectors, with a long and continuously growing list of compliance legislation and guidelines including: Sarbanes Oxley; King III; The Protection of Personal Information Bill (POPI); Basel II and Basel III; Solvency II; the Consumer Protection Act (CPA); the Financial Intelligence Centre Act (FICA), the Regulation and Interception of Communications Act (RICA), Legal Entity Identifier (LEI), Public Finance Management Act (PFMA) and the latest Foreign Account Tax Compliance Act (FATCA).
A report recently issued by Aberdeen Research indicates that almost half of finance employees are “challenged by the fact that their organizations are leveraging risk and compliance data in different formats, making it difficult to compare data.” According to the report, complying with regulations is a key concern for CFOs. And a distressing number of respondents indicated that the existing IT infrastructure is lacking in the advanced capabilities needed to support governance, risk and compliance (GRC) initiatives.
This is far from the end of the problem, however. Gartner predicts further headaches, stating that “by 2016, 20% of CIOs in regulated industries will lose their jobs for failing to implement the discipline of information governance successfully”. Gartner also recommends that these regulated businesses invest in information archiving technology in order to bring data under control.
While Business Intelligence (BI) is touted as the answer to help businesses make sense of their data avalanche, the reality could not be further from the truth. BI has become yet another headache for organisations, along with Master Data Management (MDM), Enterprise Resource Planning (ERP), Customer Relationship Management (CRM), Extract Transform Load (ETL) and a host of other tools. Despite the lauded ability of BI to help businesses improve decision making, the majority of BI implementations fail or never get off the ground.
One of the main reasons for this failure is the fact that the underlying data is fragmented, duplicated, inaccurate, irrelevant and outdated. While BI has the potential to deliver fast, reliable information and ‘intelligence’ along with a single version of the truth, this entire house of cards is balanced on one single point of failure – the quality of the data.
Maintaining accurate data, which in turn facilitates compliance and paves the way for successful BI and MDM, is key in providing the cure for data headaches. However, this typically proves to be a major challenge, mainly due to inefficient processes or reliance on inappropriate technology. Various people may have different ways of documenting the same information and without processes and tools in place to ensure standardisation, this leads to duplication and inaccurate data.
Fortunately there is a remedy at hand. Data governance - a combination of disciplines, improved processes and the right technology. If pragmatically applied data governance should assist business to cut through the overload and identify and address the critical data issues that will drive the biggest returns, resulting in clean data that deliver results and information that is accurate. Quality data delivers insight based on fact rather than guesswork, addressing myriad compliance regulations and is the key to successful BI, MDM, CRM and back office implementations.
Solving the data quality problem will provide a painkiller for the majority of data headaches.