The Malawi Communications Regulatory Authority (MACRA) announced it will collaborate with the International Telecommunication Union (ITU) to address concerns about the drop in mobile service quality.
In a statement, MCRA highlighted it was “concerned” about the declining Quality of Service (QoS) in voice calls and mobile data services in Malawi. To address the issue the regulator has launched with the ITU the ‘Better QoS for Malawi Project’ which began on August 25 and will run to February 24.
The project outlines three aims: assess the current state of mobile network service in QoS parameters; identify areas that require improvement for user experience enhancement; collaborate with local stakeholders and operators to launch targeted strategies; and implement solutions that will lead to measurable and sustainable improvements in QoS.
