The Nigerian Communications Commission (NCC) called for telecoms operators to simplify their tariff plans, bundles and promotional activities in a bid to streamline consumer experience and grow the sector.
In a statement, the NCC said the directive, titled ‘Guidance on the Simplification of Tariffs in the Nigerian Communications Sector’, was issued on July 29 this yeat. It mandates MNOs to publish a comprehensive table showing the features of their tariff plans and bundle offers.
The table needs to contain all necessary information for subscribers to make decisions, understand how they can opt out, conditions for renewal and rollover policies.
“Operators can maintain existing bonus-led tariff plans till 31st December 2024, within which period operators are expected to educate and migrate all subscribers to the simplified tariff plans,” the directive stated.
It also demanded MNOs use "clear language and a user-friendly format," to disclose conditions of a tariff plan.
