Vivo, the Brazilian subsidiary of Telefónica Group, has selected Netcracker Technology for the next stage in its ongoing digital transformation program.
According to a press note from Netcracker, a wholly-owned subsidiary of NEC Corporation, "our service order management and professional services will help Vivo automate its processes to deliver a richer customer experience, decrease time to market and improve productivity."
"Through this partnership, Vivo has taken the next step in automating its B2B digital transformation program by implementing service order management and professional services – including testing, migration, and implementation – to improve customer experience and simplify its order processing system," claimed the release.
Netcracker will provide several components of its Service Management & Orchestration, part of Netcracker Digital OSS, including Service Catalog, Service Inventory, and Service Orchestration, which utilize intent-based orchestration, standard models, and closed-loop control to automate services across different vendors, technologies, and cloud platforms. "This phase of Vivo’s digital transformation program will result in faster time to market for new and bundled services, greater productivity, and increased sales," it said.
“Netcracker’s experience, expertise, and technology give us the tools to effectively streamline order management and provide an omnichannel customer experience,” said Andre Kriger, CIO at Vivo.
Fabio Gatto, General Manager at Netcracker said: “Automating order management is a key step of this process, and we are excited to be the ones to help them achieve it.”