Philippines Converge outs new GoFiber

Philippines Converge outs new GoFiber

Philippines fibre broadband company Converge ICT has launched a new web portal and new app, both working in tandem as a one-stop shop for new and existing customers for application, payment, and other customer services.

 

"The revamped GoFiber.ph website has a cleaner and more intuitive design that allows new and existing customers to easily navigate and find the information they need. The new site offers easier application process and faster transactions," said a press release from the Philippines-based telecommunication service provider.

“In line with our mission to delight our customers, we are streamlining our digital channels in order to provide our customers with a seamless experience, across all touchpoints. With the new Converge GoFiber web portal and app, convenience is really at their fingertips,” said Jesus C. Romero, Chief Operations Officer of Converge.

Users may avail of the upgraded Converge broadband plans – Plan 1,500 for up to 50Mbps, Plan 2,500 for up to 300 Mbps, and Plan 3500 for up to 800 Mbps – via mobile or desktop.

Along with the all-new GoFiber.ph website, Converge is also launching the new GoFiber app providing a symmetric experience to users and subscribers, whether they are on their desktop or mobile. The added features on the GoFiber app include the area serviceability check and enquiry portal for all types of customer concerns, said the release.

Romero added: “This 2022, we’re strengthening our digital channels, especially for application and customer care, given that we are still observing minimal contact protocols. With the GoFiber app and the website now having the same functions, Filipinos can now apply, cheque area serviceability, and file enquiries with whatever device they’re using. We’re creating a new level of convenience for Filipinos.”

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