CWC taps Tektronix for real-time RAN geoanalytics across Caribbean

Details: James Barton; Category: Customer Management; 11 November 2015; 5786 views

Cable & Wireless Communications is deploying a new platform from Tektronix across its Caribbean operations.

The TrueCall platform will allow the operator to reduce operating expenses and improve network and subscriber services, and is being deployed across CWC’s networks operated under the LIME/Flow brand in the company’s Caribbean coverage area, and under the Bahamas Telecommunications Company (BTC) brand in the Bahamas.

TrueCall enables reduction of operating costs in a number of ways, not least of which is the remote analysis of network performance. This minimises travel and drive-test costs and increases efficiencies. In addition, it enables operators to plan and optimise network capacity, as well as allowing for rapid analysis and troubleshooting of performance issues.

"With the implementation of TrueCall, we will be able to drive deeper analytical insights, intelligence and solutions needed to help us forge stronger customer relationships that create long-term value, and deliver on our commitment of providing unparalleled customer service experiences in every telecoms market we serve across the Caribbean and Latin American region", said Carlo Alloni, CWC’s Chief Technical Information Officer.

TrueCall is a real-time RAN geoanalytics platform that geolocates and analyses every subscriber event on the mobile network, capturing and correlating customer experience, device performance and network performance data in real time. Operators can view their entire networks one subscriber experience at a time.

“CWC has to deal with a number of issues unique to a Caribbean-island operator, and TrueCall will be a valuable addition to its network management systems,” said Richard Kenedi, president of service provider business at NETSCOUT. “With the insight TrueCall provides, CWC will solve customer and network problems and save money.”