Clarity Wins Globe and Innove unified OSS contract

Details: Category: Service Management; 21 July 2008; 10495 views

Clarity, a company specialising in Unified Operational Support Systems (OSS), will be extending its contract with Globe Telecom, one of the Philippines' largest network operators, to provide Unified OSS for the company's wireless business and its fixed line network subsidiary Innove Communications...

Clarity, a company specialising in Unified Operational Support Systems (OSS), will be extending its contract with Globe Telecom (Globe), one of the Philippines’ largest network operators, to provide Unified OSS for the company’s wireless business and its fixed line network subsidiary Innove Communications.

Clarity has been working with Globe to provide Inventory Management and Service Assurance and was also commissioned to build an entirely new Network Operations Centre (NOC). This included the implementation of NOC infrastructure and associated NOC tools, to improve network performance, fault management and customer experience. For Globe’s expanding 2G and 3G wireless networks Clarity will now provide configuration management.

The expanded solution will provide a useful tool for change management, resulting in improvements in data integrity. Clarity will also provide a pre-integrated solution covering inventory management, alarm management, performance management, trouble tickets and SLA management for Globe’s convergent fixed line business, Innove Communications, which consists of both next generation and legacy networks, supporting services such as voice, data and IP services including VoIP, DSL and IP VPN to residential and enterprise customers.

The Clarity Unified OSS solution will provide support to Globe’s PSTN, CDMA, GSM, Transmission and IP core & access network, based on IP MPLS. It will also enable Globe’s wireless and fixed line businesses to be managed by a centralised convergent NOC. In so doing, both areas of the business will have centralised executive visibility, enabling rationalisation of infrastructure, support costs and operational costs. Globe has now increased its subscriber base to serve over 120 million customers.

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