Agilent win US$14.5 million order with VSNL and Tata

Details: Alec Barton; Category: Service Management; 20 January 2006; 10638 views

Agilent Technologies Inc is celebrating a US$14.5 million order with India 's primary communications service providers Videsh Sanchar Nigam Ltd and Tata Teleservices Ltd to provide operator support services solutions...

Agilent Technologies Inc is celebrating a US$14.5 million order with India 's primary communications service providers Videsh Sanchar Nigam Ltd (VSNL) and Tata Teleservices Ltd (TTSL) to provide operator support services (OSS) solutions.

The two companies will use Agilent OSS solutions to form their centralised network management system (CNMS), which is located in Mumbai. The CNMS will manage the service providers' international and nationwide telecommunications services, ensuring high quality of service and optimal customer satisfaction while streamlining network operations.

The deal includes Agilent OSS QoS Manager and NETeXPERT-based network management software products, services and support. Coupled with partner products, CNMS is expected to be one of the most comprehensive end-to-end OSS solutions in the industry, covering fault, performance, configuration, security, inventory, trouble ticketing and work flow management. Agilent is now believed to be the largest provider of service assurance solutions and has one of the largest OSS customer bases in Asia-Pacific.