Service Management

EY uses AI to automate contract analysis

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Category: Service Management
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Professional services group the EY organisation has announced at MWC25 the launch of the EY Telecom.ai agentic solution, a suite of artificial intelligence (AI) agents for telecommunication providers that will operate across the critical functions of finance, network, customer service and content life cycle management.

Telecom.ai is an AI-powered solution that leverages the full-stack NVIDIA AI platform. EY Telecom.ai is built on NVIDIA AI Enterprise, and includes NVIDIA NIM microservices, NeMo Retriever, NeMo Guardrails and NVIDIA Blueprints leveraging retrieval-augmented generation (RAG).

Within the EY Telecom.ai suite, Contract Intelligence (CI) agent is designed to enhance the efficiency, accuracy and effectiveness of extracting insights from telecommunications network vendor contracts. By automating contract analysis, CI enables enterprises to save time, reduce risk and improve decision-making.

Telecommunication providers are in the process of modernising their networks to take advantage of new technologies to provide better, more reliable service and to reduce their operating costs.

To do this, providers need to manage thousands of vendor contracts that define service levels, technical requirements and cost structures – elements crucial for network operations. Traditional contract management systems often lack the depth needed for efficient analysis, making contract review a time-consuming and error-prone process.

EY CI agent addresses this challenge by offering a structured and repeatable approach to extract, analyse and report on key contract terms.

EY says its EYTelecom.ai CI agentic solution leverages NVIDIA AI Enterprise software to automate and enhance contract retrieval and analysis. By utilising the NVIDIA AI platform, the solution efficiently handles large volumes of contracts, providing real-time visibility into contractual obligations and performance metrics. This approach helps reduce operational overhead, improve compliance and enhance financial forecasting capabilities. The solution features:

  • Conversational AI interface for querying procurement contracts
  • Automated contract analysis, pinpointing key financial and legal terms
  • Performance data processing to evaluate service vendors
  • Scenario planning for financial modelling of potential suppliers
  • Customisable reporting metrics to refine model accuracy and adapt to evolving contractual requirements
  • Real-time vendor insights for engineering teams to enhance negotiations.

It is built to run on NVIDIA infrastructure, leveraging the NVIDIA AI Enterprise software platform.



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