Ericsson has announced that Grameenphone, a leading mobile operator in Bangladesh with over 84.8 million subscribers, has become the first communication service provider (CSP) to use the new Ericsson and AWS Gen-AI Lab to create an agentic AI-powered OSS/BSS solution.
The Gen-AI Lab, which Ericsson and AWS say they are launching for CSPs worldwide, is described as a groundbreaking global programme designed to fast-track AI innovation in OSS/BSS for CSPs.
Through a structured, outcome-driven approach, the Lab uses Ericsson's expertise and OSS/BSS portfolio and the AI platform capabilities of AWS (such as Amazon Bedrock) and cloud services to empower CSPs to solve OSS/BSS challenges with generative AI, turning ideas into reality at unprecedented speed, as the partners put it,
Agentic AI is a new, autonomous, goal-oriented AI technology which is rapidly evolving and highly significant in the AI and telecoms landscapes. The use of this technology to enhance OSS/BSS processes will help Grameenphone to improve operational efficiency, elevate service experience and drive business growth.
Indeed, Grameenphone is using the Lab to create and develop an agentic AI-based solution to automate the process of migration from its legacy product catalogue to Ericsson Catalogue Manager.
Such migration is generally a highly manual process, with a lot of time and a high level of competence required for success. The designed solution utilises a series of gen AI-powered agents to understand Grameenphone’s existing product catalogue, translate those products into a set of business requirements and high-level designs, configure the products in the Ericsson Catalogue Manager platform and test each product to ensure accurate migration and creation.
This greatly improves operational efficiency (thanks to process automation), increases offer reusability, introduces standardised documentation and process alignment for auditability and, crucially, accelerates time-to-market for offers.
The Gen-AI Lab is the latest initiative in a long-standing strategic collaboration between Ericsson and AWS. It is being introduced alongside a range of other AI-focused evolutions within Ericsson’s OSS/BSS portfolio. It sits alongside the new Ericsson Telco Agentic AI Studio, a pioneering agentic AI tool to automate and accelerate gen AI application development, powered by Amazon Bedrock. Ericsson offers an extensive portfolio of more than 20 telco IT AI apps.
