Service Management

Wipro secures Indian agreement with Vodafone Essar

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Category: Service Management
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One of India’s major service providers, Vodafone Essar, has begun a strategic engagement with Wipro, an IT services company, which will see the latter supply its fixed-line telecom services for enterprise business customers...

One of India’s major service providers, Vodafone Essar, has begun a strategic engagement with Wipro, an IT services company, which will see the latter supply its fixed-line telecom services for enterprise business customers.

Wipro will provide a wide range of services including network design & build, integration with existing IT OSS/ BSS applications and managed services of the setup over three years. In addition, Wipro will also build an Enterprise Network Operation Centre (NOC) to manage the operations of Vodafone Essar’s enterprise customers.

“We expect our partnership with Wipro to provide more value to our enterprise customers through increased operational efficiency and cost optimisation. Through this partnership, we hope to bring an innovative approach to servicing the Enterprise telecoms market and also enhance our business revenues,” said Naveen Chopra, Director – Enterprise and Carrier Business, Vodafone Essar.

“We will implement Wipro’s best practices in the managed services space to help Vodafone Essar deliver better service to enterprise customers in a fast growing market. Wipro’s telecom expertise and proven global delivery model will help give Vodafone Essar’s customers a better quality of service as well as support Vodafone Essar’s growth plans,” said Anil Jain, Senior VP & Global Head, Global Communication Service provider Vertical, Wipro.

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