One of Malaysia’s leading broadband providers has completed an OSS transformation in order to boost customer services and maintain competitiveness. Telekom Malaysia Berhad (TM) began implementing Clarity’s Network Inventory System (NIS) project in 2006.
The completion of the NIS is an important milestone and provides TM with a network-wide view of their assets and inventory data across one system. Clarity’s unified OSS (inventory module) continues to be deployed in phases.
The unified OSS solution already manages TM’s logical and physical network infrastructure, but has also centralised the firm’s engineering workflow processes and provisioning for IP, telephony, broadband and narrowband services. This allows TM to plan for and monitor maintenance activities and outages, as well as ensure end-to-end integrated workflow between order management and inventory.
Exposing the single NIS into the strategic service-oriented architecture will further reduce the cost and lead-time for integration of new systems and the time-to-market for new services.
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