CSP unifying mediation systems across four Central American countries

A major Central American communications service provider has chosen to consolidate its existing mediation systems supporting customers in Guatemala, Panama, Nicaragua and El Salvador. Telefónica Central America is using Comptel’s scalable platform for the consolidation.

Unifying its mediation systems will allow the operator to collect and transform daily network transactions  - of which there are over half a billion - into billable records. In addition, the platform will facilitate greater organisational collaboration and more efficient business processes, allowing for improved time-to-market and lower total cost of ownership.

“Tackling an OSS consolidation project across four countries seemed daunting at first,” said Lester Pimentel, CIO, Telefónica Central America. “Comptel’s single convergent mediation platform proved to offer the scalability and flexibility we needed to manage the more than half a billion transactions crossing our networks daily.”

Diego Becker, senior vice president, Latin America and Caribbean, Comptel, said: “We believe that Comptel Convergent Mediation will set Telefónica Central America out on the right path to accomplish its goals of reducing operational costs and launching new products and services with speed and ease—ultimately helping to improve the customer experience.”

Comptel Convergent Mediation offers an intelligent approach to mediation and charging by hiding network complexity and linking services and subscriber and payment types. Its vendor-independent components integrate with the operator’s legacy systems, as well as extend to next-generation environments and services.

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