Service Management

Optimisation augments end user experience in South Africa

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Category: Service Management
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South Africa’s market-leading operator has adopted a new solution as a service to maximise the optimisation of its growing 2G and 3G networks...

South Africa’s market-leading operator has adopted a new solution as a service to maximise the optimisation of its growing 2G and 3G networks. MTN South Africa is using Celcite’s COPS-AIC software to complement its existing tools with further efficiencies to assist in accelerating the ongoing improvement of network quality indicators.

More specifically it will assist with automatically diagnosing the overall root causes of network issues, and discriminating between RF and operational issues. The additional automation will improve the network experience for end users.

Graham Kemp, Celcite’s Regional MD for Africa, said: “As networks become more complex, with multiple bands and carriers, it is becoming increasingly difficult to maintain and optimise these without the use of automation through intelligent correlation of diverse data sources. COPS-AIC will enable MTN to further optimise its 2G and 3G Radio networks, giving it an even more stable base from which to roll out additional 3G capacity, and also time bandwidth to optimise its new LTE network as it is rolled out.”

“The trial of COPS-AIC demonstrated impressive results over the limited trial area, with substantial improvements reported in network quality brought about by improved engineering efficiency.” said Jason Murray, Senior Manager: Radio Optimisation, MTN.

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