One of India’s major national operators is implementing a solution to provide real time subscription services for 2G and 3G subscribers including dynamic policy-based service offerings and a state-of-the-art service monitoring solutions on cloud. Tata Docomo is bringing the solution – provided by Indian VAS specialist Netxcell – to all 18 of its telecom circles.
Commenting on the alliance, Mr. Debasis Chatterji, CEO Netxcell Limited Said, “This solution on the cloud is the result of our deep rooted commitment towards understanding the needs of our customers and deliver strategic solutions that have a direct impact on their business. Our solution will directly help operators improve their quality of service, dynamic product offerings, and accuracy in billing, leading to subscriber retention and loyalty.”
The service on cloud helps the operator to understand the market and enhance subscriber retention and value. It will also provide complete Business Intelligence to focus on Segment-wise ARPU (Average return per user). This technology helps the operator to launch contextual products at the right price & right time. The service will also effectively manage Loyalty programs for mass, subscriber segments, SIM dealers & airtime re-sellers.
The system is very robust, scalable, flexible and highly configurable with the newly adopted modular approach. It also helps in creating customized self-care applications as well. Apart from these the technology will also enable operators to save huge amounts on OPEX (operational expenditure) in term of electricity, space and manpower cost as the server is hosted in Netxcell’s datacenter.
The system is designed in an extremely user-friendly manner. The prompts, alerts/reminder responses that the subscriber receives ensure constant engagement with the operator. The subscriber receives high quality service with instant & real time provisioning/de-provisioning from the operator. The subscriber receives accurate billing on spends and round the clock customer support from the operator.
