Telekom Malaysia Berhad is transforming its delivery of data services for enterprises with the implementation of support systems from Accenture.
The operator is overhauling its Internet Protocol Virtual Private Network (IPVPN) capabilities, including business support systems – such as customer relationship management, billing, order management and portals – and operational support systems, including network inventory management and service activation.
The enhancement of TM’s IPVPN services has enabled it to improve its customer service, increasing its fulfilment volume, reducing installation times, and increasing the number of trouble tickets restored, which in turn, enhances its business operations.
“IPVPN service operations are complex and sophisticated in nature. What TM is experiencing today is a cutting-edge solution that fulfills the increasing customer demands for IPVPN services. This end-to-end solution has enabled TM to work more efficiently and serve our customers better, which is essential when supporting high-growth services,” said Giorgio Migliarina, Chief Technology and Innovation Officer, TM.
