Globe selects MYCOM OSI Solutions for OSS Transformation

Philippines operator Globe Telecom is transforming its OSS with service assurance solutions from Mycom OSI.

A subsidiary of Ayala Corporation and SingTel, Globe is one of the largest CSPs in the Philippines. As part of its OSS transformation project, Globe required a converged network performance management product that could replace multiple silo systems and manage network and service quality across all network domains, technologies and equipment vendors.

On top of this, it required specific Use Case-based solutions to meet its need for faster, more cost-effective and proactive network and service operation processes that optimise customer experience and reduce churn. Globe selected Mycom OSI after an evaluation process that included a comprehensive proof of concept implementation.

“Not only were Mycom OSI’s Service Assurance products technically superior in the areas of network equipment, vendor support, flexibility and performance,” said Robert Tan, Chief Technical Advisor, Globe Telecom, “but its Use Case-based solutions will enable us to meet our business objectives at reduced cost and increased velocity of network operations.”

Mycom OSI is providing its PrOptima converged (fixed/IP/mobile) service and network performance management solution, which is used to process large volumes of performance, configuration and services data in near real time, and has advanced correlation, analysis, reporting and visualisation modules. It is also delivering its ProActor solution that automates CSP Operations and Engineering processes based on best-practice business policies.

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