GSM Systems and Safaricom renew Managed Services Contract

GSM Systems and Safaricom renew Managed Services Contract

Safaricom Kenya has renewed its Parts Management Service (SPMS) agreement with GSM Systems East Africa.

The service provided by GSM Systems to Safaricom includes dimensioning, OEM Repair SLA management, in-country testing and repair as well as intelligent handling of Safaricom’s spares assets throughout Kenya. GSM Systems have been providing this service to Safaricom since January 2012 on a continuous basis.

In addition to ensuring Safaricom’s stringent KPIs are maintained, GSM Systems bring measurable and substantial opex savings by ensuring that Safaricom’s field engineers have access to all the required spare parts within three hours anywhere in the country from 38 locations maximising network availability and ensuring customer satisfaction and hence revenue.

This renewal is the third consecutive multi-year term, making the service GSM Systems provide to Safaricom GSMS’ longest such engagement in Africa.

Sign-up to our weekly newsletter

Keep up-to-date with all the latest news, articles, event and product updates posted on Developing Telecoms.
Subscribe to our FREE weekly email newsletters for the latest telecom info in developing and emerging markets globally.
Sending occasional e-mail from 3rd parties about industry white papers, online and live events relevant to subscribers helps us fund this website and free weekly newsletter. We never sell your personal data. Click here to view our privacy policy.