Arkan Solutions, a provider of cloud communication services and session border controller as a service (SBCaaS) across the Middle East and globally, has announced the successful go-live of its PSTN integration service for international express shipping service DHL Express in Kuwait, Qatar and Jordan, in collaboration with British Telecom (BT).
Under a multi-country agreement, leading logistics company DHL is deploying its Arkan Genesys Cloud Connect solution to integrate local PSTN lines into the Genesys Cloud CX platform, which is globally managed by BT as DHL’s Genesys partner.
Following Egypt’s initial rollout in 2024, these latest deployments are described as marking a major step forward in DHL’s regional digital transformation initiative across the Middle East.
Arkan Genesys Cloud Connect is a secure, fully managed PSTN integration solution that bridges local telecom infrastructure with Genesys Cloud CX. By leveraging Arkan’s carrier-grade SBCaaS and global telecom interconnections, the solution ensures regulatory compliance, high availability, and premium voice quality across complex markets.
Licensed in Saudi Arabia, Arkan delivers fully managed PSTN connectivity for platforms such as Genesys Cloud CX, Zoom Phone, Microsoft Team and 3CX.
BT is managing the global Genesys Cloud CX deployment, while Arkan is providing PSTN integration and voice services tailored to each Middle Eastern market. The agreement encompasses most DHL Express countries in the region, with more go-lives scheduled for 2025.
