Xtelify, a fully owned subsidiary of Indian operator Bharti Airtel that houses Airtel’s digital assets and capabilities, has announced the launch of what it describes as a sovereign, telco-grade cloud platform called Airtel Cloud, along with software platform deals in a number of territories.
Tailored to handle 1.4 billion transactions per minute for Airtel’s own use in India, Xtelify's sovereign cloud platform is now being extended to meet the needs of businesses in the country.
Hosted on next-gen sustainable data centres, with gen AI-based provisioning, and managed by 300 certified cloud experts, Xtelify says the highly secure and reliable Airtel Cloud offers IaaS, PaaS and advanced connectivity and guarantees secure migration, effortless scaling, lower costs and no vendor lock-ins.
Xtelify has also launched an AI-powered, future-ready software platform service that, it claims, will help telcos all around the world rid themselves of underlying complexity, improve customer experience, lower churn and raise ARPU.
The solution comes with a converged data engine for AI-led insights and intelligence at scale, a workforce platform for real-time task streamlining and an experience platform for managing every element of the customer journey for a telco.
Xtelify adds that it has already signed three global partnerships for the newly launched platform service.
With Singapore’s Singtel, it will deploy a platform called Xtelify Work, equipping Singtel’s field teams in Singapore with AI-powered capabilities, while with Globe Telecom in the Philippines Xtelify will deploy its cutting edge, next-generation, AI-powered customer services platform.
For the Airtel Africa business Xtelify will provide a number of software platforms. Deploying Xtelify Data Engine and Xtelify Work will empower Airtel Africa’s 150,000-strong field team across 14 countries with market insights for micro-targeted strategies and unlock critical use cases like spam and fraud protection for its customers across Africa. Another platform, Xtelify IQ, will enable secure, real-time, omnichannel customer engagement, enhancing both service quality and customer experience.
