Indonesia’s XL Axiata is deploying the amdocsONE consumer experience and monetisation solution under a multi-year managed digital transformation agreement.
The agreement represents an expansion and extension of the decade-long relationship between the companies. Under the agreement, Amdocs will modernise, automate and digitize XL Axiata’s postpaid, prepaid mobile, consumer and enterprise fixed-line businesses.
The amdocsONE cloud-native open and dynamic portfolio will allow XL to digitise the sales and ordering experience, consolidate multiple catalogues into a single solution, and better manage their marketing with more targeted and intelligent campaigns, tailored to the specific needs of each customer.
Leveraging the amdocsONE microservices approach, which is delivered using DevOps practices, XL will be able to upgrade systems swiftly at regular intervals, adding value in terms of time-to-market and meeting the evolving needs of the business. Amdocs will also consolidate multiple service monetisation systems for enterprise and consumer fixed-line customers, providing a single convergent solution for all XL’s lines of business.
The expanded managed services agreement also includes Amdocs Smart Operations (SmartOps). SmartOps manages the hybrid IT complexity by continuously enhancing operational efficiencies using advanced automation and machine learning, coupled with an innovative implementation of Site Reliability Engineering (SRE) methodologies. This will enable XL to quickly launch new services and fully digitise the customer experience without impacting ongoing services.
“With the rapid growth of the Indonesian digital economy, our customers expect a continuous flow of innovative digital services and content combined with a superior customer experience,” said Yessie Dianty Yosetya, CTO at XL Axiata. “With this managed digital transformation, we will quickly realise the objectives of our digital journey, setting a new benchmark with exciting services and experiences for our customers.”
‘’XL Axiata is a consumer-centric brand focused on delivering a compelling customer experience,” said Gary Miles, chief marketing officer at Amdocs. “Taking a managed service, iterative approach to digital transformation will enable XL to do this while reducing risk and costs.”