Indonesian wireless network provider PT Telekomunikasi Selular (Telkomsel) appointed Thoughtworks to redefine their technology architecture blueprint to support business agility.
The technology consultancy will assess and shape Telkomsel's technology architecture roadmap with a lean-agile approach to support its three-year master plan, said a press release.
"The collaboration will focus on redefining the approach and framework that is expected to optimize agility, improve resiliency and enable Telkomsel to respond quickly to business and market dynamics," it said.
The pandemic has been a driving force for transformation for businesses across industries. With restricted mobility, increased demand for data, and the need for greater connectivity, telcos across the world are focusing more on building network resiliency to support and meet increasing network demand for existing and new customers.
In the years ahead, telecom operators are expected to adopt a variety of new measures to improve customer service, innovate their channel strategies and build resilience into their business models.
Hormese Tharakan, commercial director, Thoughtworks in Southeast Asia said: "Telkomsel has a strong commitment to providing innovative services based on best-in-class customer-centric solutions that provide value for customers during the pandemic and beyond. We look forward to leveraging our proven expertise in accelerating transformation, to play a key role in building an exciting future for Telkomsel."